Privacy Policy

MemoryMud is operated by Viemind, a company registered in Vietnam. Viemind is the data controller for any information processed through this website. Privacy and data requests are acknowledged within 7 calendar days and resolved within 30 calendar days, consistent with GDPR Article 12(3).

Contact for privacy and data requests: contact@memorymud.com

We collect information that you provide directly to us when you:

• Create an account or profile
• Make a purchase or place an order
• Subscribe to our newsletter
• Contact us for customer support
• Participate in surveys or promotions

The types of information we may collect include your name, email address, postal address, phone number, payment information, and any other information you choose to provide.

We use the information we collect to:

• Process and fulfill your orders
• Send you transactional communications
• Respond to your comments and questions
• Provide customer service and support
• Send you marketing communications (with your consent)
• Improve our products and services
• Detect and prevent fraud or abuse

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business
• When required by law or to protect our rights
• In connection with a business transfer or merger
• With your explicit consent

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

You have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

If you have any questions about this Privacy Policy, please contact us at:

MemoryMud sells handcrafted ceramic products through an Etsy shop at etsy.com/shop/memorymud. Etsy is a trademark of Etsy, Inc. This website is not created, sponsored, endorsed, or certified by Etsy, Inc.

Orders placed through Etsy are also subject to Etsy's own privacy policy at etsy.com/legal/privacy.